Shipping policy

Effective Date: August 10, 2026

At Mamiva, we are committed to ensuring that your order reaches you safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains our order processing, shipping and delivery procedures.

1. Shipping Availability

Mamiva currently delivers products across India, subject to courier availability and serviceability at the delivery address provided during checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally 3–7 business days.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, operational delays and other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Mamiva may offer free shipping or other shipping promotions from time to time. Promotional shipping offers may be subject to specific conditions.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment through the applicable courier partner.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including name, address, PIN code and contact number.

Mamiva will not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete or outdated information provided by the customer.

7. Delivery Attempts

Our courier partners may make multiple attempts to deliver your order. If the recipient is unavailable, refuses delivery or cannot be reached, the shipment may be returned to Mamiva.

Additional delivery charges may apply if the customer requests re-delivery after an unsuccessful delivery caused by incorrect information, refusal or unavailability.

8. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to courier issues, weather, public holidays, high order volumes, transportation disruptions or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team with your order details so that we can assist you.

9. Damaged or Tampered Packages

Please inspect your package when it is delivered. If the package appears damaged or tampered with, we recommend taking photographs or recording an unboxing video before opening the package.

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery. Please refer to our Return & Refund Policy for further information.

10. Lost Shipments

If your tracking information indicates that your shipment has been delayed or appears to be lost, please contact us. We will coordinate with the relevant courier partner to investigate the shipment and provide an appropriate resolution.

11. Unforeseen Circumstances

Mamiva shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, public emergencies or other unforeseen events.

12. Cash on Delivery

Cash on Delivery (COD), where available, may be offered for eligible locations and orders. Any applicable COD charges and availability will be displayed during checkout.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Mamiva
Email: mamivacare@gmail.com
Phone: +91 93167 04832
Address:
Divine Center, Singanpor Cozway Road,
Divine Center, 395004,
Surat, Gujarat, India