Refund policy

Effective Date: August 10, 2026

At Mamiva, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements and refunds may be accepted for products purchased through our website.

1. Return Eligibility

We accept returns only for products that are eligible under the conditions mentioned below.

A product may be eligible for return or replacement if:

  • The product was delivered damaged.
  • The product received is defective or has a manufacturing issue.
  • The wrong product was delivered.
  • The product received is materially different from the product ordered.
  • Parts or items included with the product are missing.

To be eligible for a return or replacement, the customer must contact us within 7 days of delivery.

2. Products Not Eligible for Return

For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened, used or tampered with.

Returns may not be accepted in the following situations:

  • The product has been used, opened or consumed.
  • The product has been damaged after delivery due to customer handling.
  • The original packaging, labels or accessories are missing.
  • The product has been altered or tampered with.
  • The return request is made after the applicable return period.
  • The reason for return is a change of mind, where the product is not otherwise eligible for return.

3. Damaged or Incorrect Products

Please inspect your package immediately after delivery. If you receive a damaged, defective or incorrect product, contact us within 7 days of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging and shipping label.
  • A short description of the issue.
  • A video of the unboxing, where available.

Our team will review the information and determine whether the product is eligible for replacement, return or refund.

4. Return Process

If your return request is approved, we will provide instructions for returning the product.

Please do not send products back to the address mentioned on the website unless our customer support team specifically instructs you to do so.

Products must be returned in their original condition and, where applicable, with the original packaging, labels, accessories and other included items.

5. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable amount will be processed to the original payment method used for the purchase, wherever possible.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway or other financial institution.

6. Replacement

Where a product is found to be damaged, defective or incorrectly supplied, Mamiva may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may provide an appropriate refund or alternative resolution.

7. Shipping Charges

If the return is due to a damaged, defective or incorrect product supplied by Mamiva, we may bear the applicable return shipping cost, subject to verification and approval.

Shipping charges are generally non-refundable unless the return or refund is due to an error on our part or otherwise required under applicable law.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may not be possible. In such cases, you may need to follow the applicable return procedure.

9. Refund Delays

If you have been notified that a refund has been processed but have not received it, please first check your bank account or payment method.

If the refund is still not reflected after the applicable processing time, please contact your bank or payment provider. You may also contact us for assistance.

10. Failed or Undelivered Orders

If an order is returned to us because of an incorrect address, incomplete address, repeated delivery attempts, refusal to accept delivery or other circumstances attributable to the customer, additional shipping charges may apply for re-delivery.

If an order cannot be re-delivered, any refund will be processed after applicable shipping or other non-refundable charges, where permitted by applicable law.

11. Promotional and Discounted Products

Products purchased during promotional campaigns, clearance sales or special offers may be subject to specific return or refund conditions communicated at the time of purchase.

12. Fraudulent or Abusive Returns

Mamiva reserves the right to refuse a return, replacement or refund where there is evidence of fraudulent activity, repeated abuse of the return process, product tampering or violation of this policy.

13. Contact Us

For return, replacement or refund requests, please contact us:

Brand: Mamiva
Email: mamivacare@gmail.com
Phone: +91 93167 04832
Address:
Divine Center, Singanpor Cozway Road,
Divine Center, 395004,
Surat, Gujarat, India

Note: All returns, replacements and refunds are subject to verification and applicable laws and regulations.